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PLAYER SUPPORT / 01

SHOP CONSOLE COVE

Your independent retailer for PlayStation consoles, controllers and gaming accessories.

1060 Fulton St
Fresno, CA 93721

+1(559)315-8283
support@shopconsolecove.com

Monday–Friday: 9am–5pm PT

THE DETAILS / 02

Information & policies

About Us

Gaming hardware from an independent retailer

SHOP CONSOLE COVE sells PlayStation consoles, controllers and gaming accessories as an independent retail business. Each product listing identifies the condition of the item offered. We are not affiliated with, sponsored by, or an authorized dealer of Sony Interactive Entertainment.

Get in touch

SHOP CONSOLE COVE · 1060 Fulton St, Fresno, CA 93721. Email: support@shopconsolecove.com. Phone: +1(559)315-8283.

Contact

How to reach us

For help with a product or an existing purchase, contact our support team by email or phone. Please include your order number when asking about an order. We respond to every email.

Email

support@shopconsolecove.com

Phone

+1(559)315-8283

Support hours

Monday–Friday: 9am–5pm PT.

Business address

SHOP CONSOLE COVE, 1060 Fulton St, Fresno, CA 93721.

Privacy Policy

Information collected for your purchase

To fulfil an order, we collect your name, email address, telephone number, shipping and billing addresses, and order information. Card details are submitted directly to our payment processor; we do not view or retain them.

How we use your information

Your information allows us to take payment, arrange delivery, provide tracking, manage returns and respond to support enquiries. Console and accessory updates are sent by email only if you have opted in to our mailing list.

Service providers

We share the information needed to provide these services with Shopify, our payment processor and the delivery carrier. We do not sell your personal information.

Use of cookies

Cookies help maintain your shopping cart, save preferences and measure use of our website. You may block cookies through your browser settings, although doing so can prevent the cart from working correctly.

Access, correction and deletion

To request a copy of your personal information, ask for a correction or request deletion, email support@shopconsolecove.com.

Keeping order records

Order records are kept for the period required by tax and accounting rules and are deleted after that period.

Contact information

SHOP CONSOLE COVE · 1060 Fulton St, Fresno, CA 93721. Email: support@shopconsolecove.com. Phone: +1(559)315-8283.

Refund Policy

Return window

Items may be returned within 30 days after delivery.

Condition of returned items

Consoles, controllers and accessories must be returned clean and undamaged, in their original packaging, with all included accessories and documentation. Unboxing and testing an item to decide whether it suits you is allowed. No restocking fee applies to items returned in the required condition. These requirements do not limit your rights when an item is faulty, damaged or different from what you ordered.

Requesting a return

Send your order number and the reason for your return to support@shopconsolecove.com. We will respond with instructions. Wait for our response before sending anything back.

Return delivery costs

For a standard change-of-mind return, the customer is responsible for return shipping costs. We recommend using a delivery service with tracking.

How refunds are issued

Once the returned item has been received and inspected, the refund is sent to the payment method used for the original purchase. Your bank or card provider may need a few additional business days to display the refund.

Damaged, faulty or incorrect items

If your delivery contains an item that is damaged, faulty or not what you ordered, contact us and provide photos. We will replace the item or issue a full refund, including the shipping charges you paid, and cover the return shipping cost.

Compatibility-related returns

Product compatibility details are based on information provided by the manufacturer. If an accessory is unsuitable for your console and remains unopened, it can be returned under the 30-day return policy. If our compatibility details were incorrect, we cover the return in full.

Contact information

SHOP CONSOLE COVE · 1060 Fulton St, Fresno, CA 93721. Email: support@shopconsolecove.com. Phone: +1(559)315-8283.

Shipping Policy

Tracking your order

Tracking is provided with every order. When your parcel leaves the warehouse, we send its tracking number by email.

Delivery timeframe

Delivery takes 7–10 business days. If we expect delivery to take more than 10 business days, we will email you before dispatch so you can choose to wait or cancel for a full refund.

Delivery area

We deliver to addresses within the contiguous United States.

Shipping charges and taxes

Shipping charges are calculated at checkout using the shipment weight and destination. Both shipping charges and taxes are displayed before you confirm your purchase.

Consoles and larger bundles

Shipping rates for consoles and larger bundles take account of weight, dimensions and destination. The complete shipping charge is displayed at checkout before you confirm the order.

Changing an order or delivery address

Please contact us promptly if you need to amend or cancel an order, or correct the delivery address. Once a parcel has shipped, its delivery address cannot be changed.

Delivery delays

Carrier disruptions, severe weather or public holidays may cause delivery to exceed the 7–10 business day timeframe. We will provide updates by email.

Missing or damaged deliveries

If tracking has not progressed for an extended period, or your item arrives damaged, contact us with your order number and any relevant photos of the packaging and item. We will arrange a replacement or provide a full refund.

Contact information

SHOP CONSOLE COVE · 1060 Fulton St, Fresno, CA 93721. Email: support@shopconsolecove.com. Phone: +1(559)315-8283.

Terms of Service

About these terms

This website is operated by SHOP CONSOLE COVE. SHOP CONSOLE COVE · 1060 Fulton St, Fresno, CA 93721. Email: support@shopconsolecove.com. Phone: +1(559)315-8283. Placing an order means that you agree to these terms.

Product information

Listings describe the model, specifications and condition of each console or accessory, together with its manufacturer part number where available. Compatibility details follow the manufacturer’s information. SHOP CONSOLE COVE does not claim affiliation with console manufacturers.

Using your products safely

Review the manufacturer’s instructions before using a product. Do not modify your console or use damaged plugs or power cords. Observe the manufacturer’s requirements for power supply, ventilation and accessory compatibility.

Manufacturer warranties

Any manufacturer warranty is subject to its applicable terms. Third-party accessories may affect coverage under those terms. We do not set or provide advice on another company’s warranty terms.

Prices and stock

Prices are stated in USD and may change. If an ordered item is unavailable or has been priced incorrectly, we will contact you to offer a replacement or a full refund. We will not charge a different price without your agreement.

Order cancellation or refusal

We may refuse or cancel an order if stock is unavailable, fraud is suspected or delivery to the supplied address is not possible. Any payment already collected for that order will be refunded in full.

Limits on liability

Except where applicable law does not permit such a restriction, our liability relating to an order is limited to the amount paid for that order.

Applicable law

The laws of the State of Delaware, United States, govern these terms.

Contact information

SHOP CONSOLE COVE · 1060 Fulton St, Fresno, CA 93721. Email: support@shopconsolecove.com. Phone: +1(559)315-8283.

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